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Find answers to common questions about using our platform.

Video Guide: Sign-Up & Family Directory Setup

Watch this video to learn how to register and add family members

Creating an account is simple and takes just a few minutes. Follow these steps to get started:

  1. Visit the Sign Up Page β€” Click on the "Sign Up" button from the homepage or navigation menu.
  2. Enter Your Email β€” Provide a valid email address. This will be your login ID for the platform.
  3. Create a Password β€” Choose a strong password (minimum 6 characters) and confirm it.
  4. Accept Terms β€” Read and agree to the Terms of Service and Privacy Policy.
  5. Complete Your Profile β€” After signing up, you will be asked to fill in your basic details such as Name, Mobile Number, and Location. This step is required to access all features.

πŸ’‘ Tip: Keep your email and phone number handy β€” they are required for account recovery and verification.

The Community Directory allows you to register your family and connect with other community members. Here's how to get started:

  1. Complete Your Profile First β€” You must complete your user profile (from "My Profile" page) before you can access the Directory feature.
  2. Go to Community Directory β€” Navigate to the "Directory" section from the navigation menu.
  3. Search for Existing Family β€” First, search by selecting your Country, State, District, and Caste Gaur to check if your family head is already registered.
  4. Add Family Head β€” If your family is not found, click "Add Your Family" to register a new family head entry with full personal, contact, and location details.
  5. Add Family Members β€” Once the family head is registered, you can add additional family members (spouse, children, etc.) under the same family group.
  6. View & Edit β€” You can view your family details, edit member information, and manage your directory listing anytime from the family detail page.

βœ… Each family gets a unique Family Code that can be shared with other community members.

NEWFamily Co-Admin β€” Share Directory Access

You can now grant edit/delete access to other family members so you don't create duplicate entries:

1

Go to your 'Profile' page and find 'Link Account to Directory' at the bottom.

2

Enter the email of the family member you want to link.

3

They will receive a 6-digit code via email. Enter that code on your screen to verify.

4

The other member must then 'Accept' the invitation from their own Profile page.

πŸ’‘ Once linked, they can manage the family directory just like you. Only one directory entry is allowed per user. If a family member has already created their own directory, they cannot be invited to share yours.

We take profile authenticity seriously. Here's how the verification process works:

1

Profile Submission

When you create a matrimonial profile (Groom or Bride), it is submitted for review by our admin team.

2

Admin Review

Our team verifies the details you provided β€” including name, photo, and contact information β€” to ensure authenticity.

3

Profile Activation

Once verified, your profile becomes "Active" and is visible to other community members in the Groom/Bride listings.

4

Payment Verification

If you selected a paid plan, your UPI payment screenshot and UTR number are verified by the admin before plan activation. This usually takes up to 24 hours.

ℹ️ Until verification is complete, your profile will show a "Pending Verification" badge.

You have control over your profiles. Here's how deactivation and reactivation works:

1

Deactivation by User

You can delete your own matrimonial profile from the Groom/Bride listing page by clicking the delete icon button on your profile card. Once deleted, the profile will no longer be visible to other users. It is deactivated.

2

Reactivation

To reactivate a deactivated profile, you must contact the admin team. Only admins can restore deactivated profiles.

3

Admin Deactivation

Admins also have the authority to deactivate profiles or user accounts if they find any false information or policy violations.

⚠️ Important: Deactivated profiles are hidden but not permanently deleted. Your data is preserved for reactivation.

ENSteps to Add Student

  1. Login to your account.
  2. Go to the Directory page.
  3. Search for your family head. If not found, add your family head first.
  4. Click the "View Members" button if the family already exists.
  5. Click the "Add Member" button to add a member, then select Occupation Type as "General" and Occupation as "Student".
  6. Fill in all required fields and press the "Add Member & Save" button.

πŸ’‘ Note: Once added, the student will be visible on the public students list after admin verification.

If you've forgotten your password, don't worry! Follow these steps to reset it:

  1. Go to Login Page β€” Click "Login" from the homepage or navigation menu.
  2. Click "Forgot Password?" β€” Below the password field, you will see the "Forgot Password?" link. Click on it.
  3. Enter Your Email β€” Provide the email address you used during registration.
  4. Receive Reset Link β€” A password reset link or OTP will be sent to your registered email address.
  5. Create New Password β€” Follow the link/OTP and set a new password (minimum 6 characters).
  6. Login Again β€” Use your new password to log in to your account.

πŸ’‘ If you don't receive the email, check your spam/junk folder or contact the admin for assistance.

Please read this carefully before filling any forms on the website:

⌨️

All Input Must Be in English

All form fields across the website β€” including Name, Address, City, Taluka, and any other text inputs β€” must be filled in English language only. Gujarati or any other regional language input is not supported in form fields.

πŸ”„

Language Switcher

You can switch the website's display language between English and Gujarati (ΰͺ—ુΰͺœΰͺ°ΰͺΎΰͺ€ΰ«€) using the language toggle available in the navigation menu. This changes only the labels and interface text β€” not the data you enter.

πŸ“‹

Why English Only?

To maintain data consistency, accurate search results, and compatibility across all devices, we require all user-entered data to be in English. This ensures that profiles, directory entries, and search filters work correctly for all community members.

ℹ️ Example: Enter your city as "Surat" (English) β€” not "ΰͺΈΰ«ΰͺ°ΰͺ€" (Gujarati).

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Still Need Help?

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